FAQs

Q: What areas do you cover?
We are a London based company but also accept assignments from anywhere in the UK and Europe.
Q: Are the displayed prices per car or per person?
All prices are given per car (up to 6 passengers).
Q: How much luggage can I take?
This varies depending on the number of passengers, but on average we are able to transport 4 passengers with 4 pieces of luggage.
Q: How do I know my booking has been accepted?
You will receive a notification by email or a confirmation phone call.
Q: I cannot locate my driver, what can I do?
Just contact us via the phone number on our website and we will take care of the rest, sending the driver your way as soon as possible.
Q: Will I be charged extra if my flight is delayed?
No, you will not. The price for our services includes flight monitoring – this means we adjust to changing flight times. Our drivers will pick you up exactly at the right time.
Q: What if I miss my flight?
Please notify us immediately and re-book your trip with our company.
Q: What does the price include?
The fixed prices that we offer, include: parking charge and a personal driver. Meet and greets can be arranged.
Q: How early do I need to book?
You need to complete your booking at least 8 hours before the planned start of your journey.